Job Title: Patient Experience Coordinator
About Us:
We are seeking a Patient Experience Coordinator to join a dynamic team! If you are a people-oriented professional who thrives in a fast-paced hospital environment, enjoys working directly with patients and families, and is passionate about service excellence, this is the role for you!
Job Summary:
The Patient Experience Coordinator plays a crucial role in ensuring patients and families receive a warm, personalized, and supportive experience throughout their stay. This role involves coordinating hospital-wide engagement programs, facilitating events, managing volunteers, and serving as a resource to ensure high-quality patient and family interactions.
This is an exciting opportunity for a highly organized, customer-service-driven professional who excels in communication, problem-solving, and building meaningful relationships within the healthcare setting.
Key Responsibilities
Enhancing the Patient & Family Experience:
• Plan and coordinate hospital programs, activities, and services that enrich the patient experience and reduce stress.
• Create engaging events and personalized services to foster a positive hospital stay for patients and their families.
• Communicate effectively with patients and families to ensure they understand hospital resources and support services.
Volunteer & Program Coordination:
• Oversee, train, and support over 300+ hospital volunteers and contracted vendors for programs.
• Ensure volunteers and vendors align with hospital values and policies while providing top-tier experiences for patients.
Administrative & Operational Support:
• Track, document, and analyze patient participation in events and programming to ensure the effectiveness of engagement initiatives.
• Maintain inventory of materials and donated goods to support hospital activities and patient needs.
• Assist with extended-stay patient accommodations, including reservations, background checks, and coordinating special requests.
Hospital & Community Engagement:
• Collaborate with hospital leadership and foundation teams to develop meaningful partnerships with corporate and community sponsors.
• Assist in planning and executing large-scale hospital events,
• Maintain cleanliness, safety, and infection control protocols in patient engagement spaces.
Service Excellence & Support:
• Provide emotional support, active listening, and guidance to families navigating the hospital experience.
• Assist with patient complaints, feedback, and service recovery to ensure a positive resolution.
• Participate in hospital-wide patient experience initiatives and contribute to continuous improvement strategies.
Qualifications & Skills
Education:
• Associate’s degree in a related field preferred.
Experience:
• 1-3 years of experience in a hospital or healthcare setting, ideally in patient experience, hospitality, or customer service.
Language Proficiency:
• Fluency in English required.
• Bilingual (Spanish) highly preferred.
Technical Skills:
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to adapt to hospital software systems and data entry platforms.
• Exceptional interpersonal and communication skills (verbal and written).
• Ability to remain calm under pressure and handle sensitive situations with professionalism.
• Strong organizational and multitasking skills to handle multiple priorities in a fast-paced environment.
• A compassionate, friendly, and service-oriented attitude with a desire to improve patient experiences.
Why Join Us?
• Make a Real Impact: Be a part of a hospital that values compassionate care and patient-first experiences.
• Supportive Team Culture: Work with a dedicated, friendly, and mission-driven team in a collaborative environment.
• Career Growth Opportunities: Gain valuable experience and advance in the healthcare industry.
How to Apply
If you're passionate about making a difference in the lives of patients and families, we want to hear from you! Apply today by submitting your resume.
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