IT Help Desk Technician I – Miami, FL (Downtown Dadeland Area)
An innovative medical device company specializing in cutting-edge orthopedic solutions is seeking a proactive and tech-savvy IT Help Desk Technician I to join its dynamic team. This fully onsite role in Miami’s Downtown Dadeland area offers the opportunity to work in a fast-paced, high-tech environment, supporting critical IT functions that keep operations running smoothly. If you have a passion for problem-solving, a knack for troubleshooting, and a drive to optimize IT performance, this is the role for you!
What You’ll Do:
- Be the first line of defense for IT support, troubleshooting Windows 10/11, Office 365 apps, and network connectivity issues.
- Diagnose and repair PCs, laptops, printers, and endpoint devices, ensuring minimal downtime.
- Perform RAM and hard drive upgrades, as well as system builds and configurations.
- Oversee user access, security badge setup, and VOIP system administration.
- Support conference room AV setups and live troubleshooting during meetings.
- Manage IT asset inventory, track hardware, and document system updates.
- Install and configure security devices, including surveillance cameras and smart door maglocks.
- Assist with server maintenance, software imaging, and patch deployment.
- Coordinate hardware repairs and replacements with Dell services.
What We’re Looking For:
- 2+ years of IT helpdesk experience in a professional setting.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, SharePoint, LAN/WAN networking.
- Experience with IT asset management, security device installation, and VOIP administration is a plus.
- A tech enthusiast with strong troubleshooting skills and the ability to work independently.
- Bachelor’s degree preferred; IT certifications a plus.
Why You’ll Love It Here:
- Competitive pay: $24.00 - $26.50 per hour, based on experience.
- Consistent schedule: Full-time, Monday to Friday, approximately 8:30 AM - 5:30 PM (exact hours set by the manager).
- 100% onsite in a collaborative and innovative work environment in the Downtown Dadeland area of Kendall, Miami, FL.
- Be part of a forward-thinking company at the intersection of healthcare and technology!
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com.
#CXCMarch
