Search Jobs
CAREERXCHANGE, Inc.
https://www.careerxchange.com/wp-content/uploads/2021/08/CXC®jblog200x200.png
http://www.careerxchange.com
http://www.careerxchange.com
USD
18
HOUR
true
Help Desk Support Specialist
Posted: 09/03/2024
2024-09-03
2024-10-08
Employment Type:
Contract
Industry: Information Technology
Job Number: AR456140822
Pay Rate: $18 / hour
Job Description
Job Summary:
We are seeking a dynamic and customer-focused IT Support Specialist with a passion for technology and excellent bilingual communication skills in English and Spanish. The ideal candidate will provide comprehensive IT support to customers via phone and remote assistance tools, ensuring effective troubleshooting and timely resolution of technical issues. This role requires adherence to IT Service Management (ITSM) processes and the ability to document all actions within a Helpdesk ticketing system.
Key Responsibilities:
- Install, configure, and maintain desktop systems, peripherals, and software.
- Provide remote support and guide users through troubleshooting.
- Monitor and resolve IT tickets, keeping customers updated as per SLAs.
- Train staff on hardware and software.
- Prepare status reports and procedural documents.
- Collaborate with vendors to resolve technical issues.
- Utilize monitoring tools to track and manage customer environments.
- Assist with backup management and scheduled/unscheduled hands-on tasks.
Qualifications:
- 1+ year of call center/support experience preferred.
- Strong verbal and written communication skills in English and Spanish.
- Excellent customer service and problem-solving skills.
- Willingness to work nights, weekends, or holidays.
- Detail-oriented and able to work independently under pressure.
Technical Skills:
- Familiarity with ticketing systems.
- ITIL Foundation, CompTIA A+, and Microsoft Certifications are preferred.
- Experience in telecommunications/IT and call/data centers is a plus.
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit ww.careerxchange.com
#CXC
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Miami, FL
Ready to take your career to the next level? Explore job opportunities in the vibrant Miami, Florida area! Known for its endless sunshine, gorgeous beaches, and lively atmosphere, Miami is more than just a city - it's a lifestyle. With a rich multicultural scene, world-class art galleries like the Perez Art Museum Miami, phenomenal theater productions at the Adrienne Arsht Center, and professional sports teams like the Miami Heat, this area offers a diverse range of cultural experiences. Indulge in delicious cuisine from Little Havana or take a stroll in the iconic South Beach. Join us in Miami and immerse yourself in an exciting, dynamic community while advancing your career!