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Customer Success Manager

Coral Springs, FL 33065

Posted: 04/03/2024 Employment Type: Permanent Industry: Sales/Business Development Job Number: DM4756365322 Pay Rate: $65000-75000 / year

Job Description

Join Our Team as a Solutions Consultant!
Are you ready to be at the forefront of cutting-edge technology, driving client success, and revolutionizing the communication landscape? We're seeking a dynamic and passionate Solutions Consultant to join our Product Team.
Job Summary:As a Solutions Consultant, you'll be the driving force behind developing and maintaining exceptional client relationships while ensuring the successful implementation of our Expresso solution. Your role is pivotal in understanding client objectives, assessing processes, and designing tailored solutions. You'll lead the Discovery process, provide technical guidance, and oversee installation issue resolution, ensuring seamless deployment and end-user training.
  • Lead multiple clients through successful Expresso solution implementations.
  • Drive installations in a matrix management environment, emphasizing collaboration and results.
  • Manage acquisition and review of client data for optimal implementation.
  • Facilitate issue recognition, resolution, and overall management through to completion.
  • Develop and conduct comprehensive end-user and internal program training.
  • Actively contribute to refining internal processes based on client feedback.
  • Maintain a steadfast commitment to superior customer satisfaction throughout.
Required Skills/Abilities:
  • Excellent analytical and problem-solving skills.
  • Proficiency in relational databases and various data formats.
  • Strong oral and written communication abilities.
  • Exceptional planning, organization, and time management skills.
  • Commitment to quality, inclusivity, and collaboration.
  • Proficiency in Microsoft Office Suite or related software.
Education and Experience:
  • Demonstrated experience leading multiple installations.
  • Previous roles in implementation and project management.
  • Familiarity with lettershop digital production and USPS regulations.
  • Background in software development or working for a software company.
  • Proven ability to interact effectively across all organizational levels.
Physical Requirements:
  • Ability to work at a desk for prolonged periods and lift up to 15 pounds when required.

Join us in shaping the future of communication technology and delivering unparalleled solutions to our clients. If you're ready to make an impact, thrive in a collaborative environment, and drive success, apply now to be our next Solutions Consultant!

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