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Customer Service Representative

Opa Locka, FL

Posted: 09/20/2023 Employment Type: Direct Hire Industry: Customer Service & Call Center Job Number: 2030987 Pay Rate: $20/HR

Job Description

 

About the Client: 

Our client is a Miami-based tobacco company. 

 

About the Role: 

Seeking a customer service representative to manage customer queries and complaints who will also be responsible for processing orders, modifications, and escalating complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities: 

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Job Requirements

 

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

Interested? Apply directly now or call (786) 654-2346 for more information. Questions? Email [email protected] for more information on this role and others. 

 

*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit www.careerxchange.com 

 

Meet Your Recruiter

Anel Aguiar
On-Site Talent Manager

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