Customer Service Representative

North Miami, FL

Posted: 03/19/2019 Employment Type: Temporary/ Hourly Industry: Call Center/Customer Service Job Number: 73025 Pay Rate: $15/HR

Seeking a Customer Service Representative who will be responsible for acting as a liaison between customers and our client, a packaging/logistics company in the North Miami, FL area. This role will assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.

 

Some primary responsibilities include: 

  • Resolving customer complaints via phone, email, mail
  • Using telephones to reach out to customers and verify account information
  • Greeting customers warmly and ascertain problem or reason for calling
  • Cancelling or upgrading accounts
  • Assisting with placement of orders, refunds, or exchanges
  • Advising on company information
  • Taking payment information and other pertinent information such as addresses and phone numbers
  • Placing or cancelling orders
  • Answering questions on terms of sale
  • Acting as the company gatekeeper
  • Suggesting solutions when a product malfunctions
  • Handling product recalls
  • Attempting to persuade customer to reconsider cancellation
  • Informing customer of deals and promotions
  • Selling products and services
  • Utilizing computer technology to handle high call volumes
  • Working with customer service manager to ensure proper customer service is being delivered
  • Closing out or opening call records
  • Compiling reports on overall customer satisfaction
  • Handling changes in policies or renewals

 

Interested? Apply directly now or give us a call at (Dade: 305-595-3800 / Broward: 954-437-0070) Questions about this role or others? Email marie@cxcinc.com 

 

*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit www.careerxchange.com.

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