Customer Service Representative – Banking Call Center (Hybrid)
Location: Miami Lakes, FL
Employment Type: Full-Time | Contract Duration: 3 Months
Are you passionate about delivering exceptional customer service? We are seeking Customer Service Representatives to join a dynamic banking call center team. This role involves processing customer transactions, resolving inquiries, and ensuring a positive experience for banking customers. It also offers the flexibility of working three days in the office and two days from home each week.
Key Responsibilities:
- Deliver outstanding service that exceeds customer expectations.
- Handle calls efficiently, maintaining high productivity and quality standards.
- Acquire and demonstrate knowledge of retail, online banking, mortgage, and business products.
- Assist customers promptly with inquiries and provide accurate resolutions.
- Actively listen and communicate effectively to ensure customer satisfaction.
- Adhere to company policies, federal and state regulations, including anti-money laundering guidelines.
- Identify and report any suspicious activities.
- Cross-sell financial services and products where applicable.
Qualifications: - High school diploma or equivalent required.
- 1-3 years of call center experience, retail banking products, or residential loan experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening abilities.
- Computer proficiency and attention to detail.
Why Join Us?
This 3-month contract opportunity offers the chance to thrive in a collaborative environment, gain valuable experience in the banking industry, and enjoy the flexibility of a hybrid work schedule.
**CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities, please visit www.careerxchange.com, (http://www.careerxchange.com).**
#CXCDec
