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Customer Service Representative

Medley, FL

Posted: 09/20/2023 Employment Type: Direct Hire Industry: Customer Service & Call Center Job Number: 2083748 Pay Rate: up to $45K

Job Description


About the Client: 

Our client is a leading supplier of HVAC (Heating, Ventilation, and Air Conditioning) wholesale units and parts, serving customers in the Doral area of Miami, FL. With a commitment to excellence and exceptional customer service, our company has established a strong reputation in the industry. 


About the Role: 

Seeking a Customer Service Representative who will be responsible for providing exceptional customer support, addressing inquiries, resolving issues, and ensuring a positive customer experience. They will communicate effectively and courteously with customers while maintaining accurate records of interactions.



  • Processes sales orders and returns; prepares picking tickets and invoices, making sure they are completed in a timely manner.
  • Coordinates pick-ups with carriers on a daily basis; optimizes freight cost.
  • Processes shipping documents accurately (e.g. invoices, Bills of Ladings), and tracks shipments.
  • Coordinates transfer to Distribution Centers; processes stamping operation documentation.
  • Maintains inventory controls, assisting in the Finished Goods warehouse processes and physical counts; processes inventory transfers between locations, updates inventory count and records.
  • Liaisons with Consumers, Distributors, and Customers.
  • Handles Customer and Consumer inquiries and complaints, and properly reports quality.
  • Communicates well and in a timely fashion with immediate supervisor, as needed.


Job Requirements


  • Experience interacting with customers, and service providers.
  • Inventory Control and logistics coordination experience
  • Physical counts experience
  • Proficient in working with Excel (at least intermediate level); and creating spreadsheets for analysis and reporting (using formulas, and graphs).
  • Excellent analytical skills, problem-solving skills, detail-oriented, committed to producing high-quality work.
  • Bilingual (English/Spanish)


Interested? Apply directly now or call (786) 654-2346 for more information. Questions? Email [email protected] for more information on this role and others. 


*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit 


Meet Your Recruiter

Anel Aguiar
On-Site Talent Manager

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