About the Client: 

Our client is a leading supplier of HVAC (Heating, Ventilation, and Air Conditioning) wholesale units and parts, serving customers in the Doral area of Miami, FL. With a commitment to excellence and exceptional customer service, our company has established a strong reputation in the industry. 

About the Role: 

Seeking a Customer Service Representative who will be responsible for providing exceptional customer support, addressing inquiries, resolving issues, and ensuring a positive customer experience. They will communicate effectively and courteously with customers while maintaining accurate records of interactions.

Responsibilities: 

• Processes sales orders and returns; prepares picking tickets and invoices, making sure they are completed in a timely manner.
• Coordinates pick-ups with carriers on a daily basis; optimizes freight cost.
• Processes shipping documents accurately (e.g. invoices, Bills of Ladings), and tracks shipments.
• Coordinates transfer to Distribution Centers; processes stamping operation documentation.
• Maintains inventory controls, assisting in the Finished Goods warehouse processes and physical counts; processes inventory transfers between locations, updates inventory count and records.
• Liaisons with Consumers, Distributors, and Customers.
• Handles Customer and Consumer inquiries and complaints, and properly reports quality.
• Communicates well and in a timely fashion with immediate supervisor, as needed.

• Experience interacting with customers, and service providers.
• Inventory Control and logistics coordination experience
• Physical counts experience
• Proficient in working with Excel (at least intermediate level); and creating spreadsheets for analysis and reporting (using formulas, and graphs).
• Excellent analytical skills, problem-solving skills, detail-oriented, committed to producing high-quality work.
• Bilingual (English/Spanish)

Interested? Apply directly now or call (786) 654-2346 for more information. Questions? Email [email protected] for more information on this role and others. 

*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit www.careerxchange.com