Customer Service & Counter Sales
Location: Doral, FL
Schedule: Monday – Friday | Saturdays are required during Peak Season | Full-Time
About Us:
We are a reputable manufacturer and distributor in the HVAC (Heating, Ventilation, and Air Conditioning) industry, committed to delivering high-quality systems and components to commercial and residential clients across the region. With a deep-rooted commitment to service excellence, we work closely with contractors, wholesalers, and technicians to ensure timely product availability and responsive support.
Job Summary:
As a Customer Service & Counter Sales Rep, you will serve as a critical link between our company and our clients, managing the full cycle of customer support from order intake through delivery. This role requires prior experience in a manufacturing or distribution setting (preferably HVAC or industrial equipment) and the ability to effectively coordinate with internal departments like sales, logistics, and production to ensure a smooth customer experience.
Key Responsibilities:
- Order Management: Accurately enter, confirm, and track customer orders via phone, email, and ERP systems, ensuring prompt fulfillment.
- Customer Support: Respond to inquiries regarding product specs, availability, lead times, and pricing with professionalism and technical understanding.
- Issue Resolution: Address delivery issues, damaged or incorrect shipments, and returns by working collaboratively with sales, warehouse, and production counterparts.
- Product Knowledge: Maintain a solid understanding of HVAC systems and components to provide informed support and guidance to clients.
- Billing & Invoicing: Assist with invoice generation, credit memos, account reconciliation, and follow-up on outstanding payments.
- Shipment Coordination: Liaise with carriers and warehouse personnel to monitor outbound deliveries and provide updates to customers.
- CRM & Documentation: Maintain accurate records of all customer interactions, orders, service issues, and solutions in the CRM system.
Requirements:
- Experience: Minimum 4 years in customer service within a manufacturing or distribution environment (HVAC or technical equipment industries highly preferred).
- Skills: Strong communication, technical aptitude, and problem-solving skills.
- Software Proficiency: Familiarity with ERP systems, Microsoft Office Suite (Excel, Outlook, Word), and CRM platforms.
- Detail-Oriented: Capable of managing complex orders and ensuring documentation accuracy.
- Team Player: Able to coordinate cross-functionally with operations, sales, and production teams.
- Bilingual: English and Spanish
Perks & Benefits:
- Competitive salary & comprehensive benefits package
- Growth potential in a company that values its people
- Be part of an industry leader shaping the future of wholesale distribution
Apply NOW!!!
If you’re a proactive and detail-oriented CSR with a background in HVAC or technical product distribution, we’d love to hear from you!
CAREERXCHANGE® is an Equal Opportunity Employer. For additional opportunities please visit www.careerxchange.com
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