Customer Service Representative
Location: Medley, FL (Onsite)
Join a fast-growing, innovative leader in the HVAC distribution and manufacturing industry, where every day brings new challenges and opportunities to make a meaningful impact. We’re looking for a Customer Service Representative who’s passionate about problem-solving, thrives in a fast-paced environment, and loves delivering top-notch customer experiences.
Why Join Us?
We’re more than just a company—we’re a team dedicated to driving excellence in everything we do. As a key player in the distribution and manufacturing sectors, we pride ourselves on efficiency, collaboration, and delivering exceptional service to our clients and partners.
What You’ll Do:
• Be the friendly and professional voice of the company, managing customer inquiries across phone, email, and other channels.
• Process orders, returns, and adjustments with accuracy and a focus on quality.
• Collaborate with internal departments to resolve customer concerns and ensure smooth delivery of products.
• Build lasting relationships with customers by understanding their needs and offering tailored solutions.
• Monitor inventory and coordinate with our warehouse team to maintain product availability.
• Troubleshoot and resolve issues to ensure a positive experience for every customer.
What We’re Looking For:
• Experience: Minimum of 2 years in a customer service role, ideally in distribution, wholesale, manufacturing, or a related field.
• Tech Skills: Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with ERP systems is a plus!
• Soft Skills: Strong communicator, excellent multitasker, and a natural at building relationships.
• Language: Bilingual (English/Spanish) preferred but not required.
• Personality: Detail-oriented, highly organized, and able to stay cool under pressure.
What We Offer:
• Competitive Pay: Your hard work deserves great rewards.
• Comprehensive Benefits: Health, wellness, and more.
• Career Growth: Opportunities to grow and advance within the organization.
• Team Culture: A supportive and collaborative environment where your contributions are valued.
About Us:
As an industry leader, we’re at the forefront of delivering high-quality products and exceptional service. Our company culture values teamwork, innovation, and a commitment to excellence.
Ready to take the next step in your career? Join us and be part of a team that’s making a difference every day.
Apply now!
