Customer Service Manager
Miami, FL | On-site
Full-Time | Confidential Search
We are partnering with a well-established, industry-leading organization to identify a Customer Service Manager to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.
This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.
Key Responsibilities:
- Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
- Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
- Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
- Identify and implement process improvements to enhance efficiency and service quality
- Partner cross-functionally with internal teams including operations, logistics, and sales
- Manage hiring, onboarding, and ongoing training of team members
- Handle escalated customer issues with professionalism and urgency
What We’re Looking For:
- Proven experience managing teams in a call center or high-volume customer service environment
- Strong leadership and team development skills
- Experience working within manufacturing, distribution, or related industries is a plus
- Data-driven mindset with the ability to track, analyze, and improve KPIs
- Excellent communication and problem-solving abilities
- Ability to thrive in a fast-paced, results-oriented environment
Why This Opportunity:
- Join a stable and growing organization with strong market presence
- Opportunity to make a direct impact on operations and customer experience
- Collaborative leadership team and supportive culture
- Clear path for growth and advancement
If you’re interested in learning more, feel free to apply directly or message me for a confidential conversation.
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