Assistant Manager

Pembroke Pines, FL

Posted: 12/03/2018 Employment Type: Direct Hire Industry: Call Center/Customer Service Job Number: 72510 Pay Rate: $70K


Our client is a leading certified provider of cost containment and medical risk management solutions in the South Florida area. This organization has been a pioneer in the delivery of managed care and cost containment services to many of the world’s leading insurance and assistance companies while setting the industry standard for quality customer service, medical management, and competent claims administration


The Position: 

We are seeking an Assistant Manager with experience managing a 24/7 Assistance Department or Call Center with a minimum of 30 staff members with international exposure. The ideal candidate must have education, experience or a combination of both in implementing and maintaining Quality Systems/SLA's and KPI's .


Company benefits often include: 

  • Company sponsored health, GAP, dental and vision insurance @ 100% employee coverage (select a lower plan and it helps to cover dependents as well)
  • Company sponsored short term and long term disability
  • Generous paid time off
  • 401K with company contribution @ 4% after 1 year with the company
  • Tuition reimbursement after 2 years
  • Multi-cultural, family oriented environment
  • The opportunity for internal growth within the company 


Interested? Apply directly now or give us a call at (Dade: 305-595-3800 / Broward: 954-437-0070) Questions about this role or others? Email 


*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit

  • Min. 5 years of experience managing 24/7 Assistance department or Call Center
  • Experience in implementing and maintaining Quality Systems/SLA's and KPI's 
  • Excellent written and verbal communication skills with ability to multi-task 
  • Strong interpersonal skills while interacting with clients, members, providers and staff
  • Multi-lingual a plus 
  • Medical/Healthcare/Insurance experience is a plus 

Karlha Ludewig
Talent Acquisition Manager

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