Ticketing Specialist

Miami (Downtown), FL

Posted: 01/09/2020 Employment Type: Direct Hire Industry: Hospitality Job Number: 73621 Pay Rate: $17/HR

Job Description

About Our Client:

Our client is a luxury cruise line who have pioneered all-inclusive cruising with a focus on exclusivity and luxury. 


About the Role:

The Ticketing Specialist will be responsible for interfacing with guests and agents to coordinate travel arrangements and issue airline tickets for the company's air guests.


Some Responsibilities Include:

  • Monitor e-mail & phone daily to answer deviation requests in a timely manner
  • Manage all booking & ticketing in the most efficient and cost-effective manner for the business, ex: queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, deviations, etc.
  • Maintain up to date knowledge of all airline contracts with all preferred airline carries in order to ensure ticketing is completed utilizing the correct process
  • Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or net and or bulk fare pricing options; also taking commission opportunities into consideration
  • Booking and servicing air calls from travel agents and internal staff
  • Irregular operations support in assisting travelers during weather and airline disruptions
  • Providing management with feedback on future improvements and industry changes
  • Answer questions from travel agents, reservations and direct sales team agents in regards to ticketing, itinerary building, pricing options, contract questions, waivers and anything else airline-related
  • Ensure pricing & charge additional fees when required
  • Issue airline tickets according to airline and cruise line policies and procedures and deliver correct copies to documentation for distribution to the guests
  • Coordinate effort to ensure the appropriate air schedule displays within the internal reservation system
  • Provide courteous, professional and prompt response to email, fax and phone requests for air program information from internal and external customers
  • Provide the best possible customer service to customers (internal and external) all the while maintaining the integrity of the company and the company's airline partners
  • Strong desire to consistently exceed customer expectations while providing personalized service
  • Proactive, take-charge attitude when it comes to resolving problems with creative solutions
  • Good sense of judgment in balancing customer interests with company policy
  • Superior leadership and people skills with a demonstrated ability to work as a team player

Job Requirements

  • 1-2 years of undergraduate studies in a travel-related field or equivalent work experience
  • Travel school/education a plus
  • ARC Certification is a plus 
  • Minimum 5 years of experience with a GOS, preferably Amadeus
  • Minimum 5 years of experience in domestic and international airline booking/ticketing for a cruise line or tour operator


Interested? Apply directly now or call (Dade: 305-595-3800 / Broward: 954-437-0070) for more information. Questions? Email mariam@cxcinc.com 


*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit www.careerxchange.com 

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