Shore Excursion Manager

Miami (Downtown), FL | Direct Hire

Post Date: 06/20/2018 Job ID: 32851 Industry: Hospitality Pay Rate: $80K

Seeking a Shore Excursion Manager who will lead the hotel and land unit for a popular cruise line in the Downtown, Miami area. This position will help lead and coordinate the processes an activities related to the different components characterizing the pre and post cruise value proposition. 

Main responsibilities:

  • Supervise and coordinate front-end activities related to management of requests coming from sales team
  • Support the identification of potential areas of improvements / criticalities in front-end processes in order to ensure the highest service level
  • Supervise and coordinate activities related to the definition of the most adequate inventory levels according to the booking trends ensuring the timely and effective set-up on company systems
  • Coordinate tactical sourcing activities with Hotel and Ground Operators
  • Support the evaluation and definition of potential sourcing opportunities to improve the current offering
  • Liaise and coordinate with external suppliers (e.g. Hotel, Ground Operator) in order to ensure the highest service level for turnaround activities
  • Support the implementation and maintenance of inventory and pricing monitoring processes
  • Support the Tour Operating Director in the evaluation of strategic business initiatives including promotional activities
  • Direct and supervise global hotel & land team ensuring the timely and effective execution of booking activities
  • Liaise and coordinate with other departments, including Reservations, consumer Sales, Operations, Marketing, Guest Relations
  • Proven experience in the Cruise industry (10+ years) with in-depth knowledge of Shoreside Programs (i.e. Hotel, Pre and Post Land Programs, Transfers) and Travel & Hotel industry experience.
  • Strong negotiation skills with proven experience in the Hotel and Land Programs domain
  • Strong analytical skills with extreme attention to details
  • Excellent communication and presentation skills
  • Organizational and leadership skills (experience in global team coordination is valued)
  • BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management or similar

Maria Martinez
Executive Recruiter

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