Incident Coordinator

Doral, FL | Temp to Full Time

Post Date: 06/20/2018 Job ID: 800006 Industry: Information Technology (IT) Pay Rate: $13/HR

CAREERXCHANGE® has an immediate opening for a Incident Coordinator for a major Telecommunications company in the Doral area. This is an entry level position which presents a great opportunity for anyone with at least 6 months of related experience that is interested in getting into the Telecommunications industry.

Responsibilities:

  • Troubleshoot/isolate network issues and coordinate problem resolution.
  • Coordinate, execute and evaluate logical and physical level issues to resolution.
  • Work daily with customers providing phone and email support.
  • Comply with all operational policies and procedures operations liaison with all applicable internal parties and external third parties.

 

 

  • A minimum of 6 months experience with Technical Support
  • Have excellent communication skills in English and Spanish (verbally and written)
  • Knowledge or experience with Ticketing systems.
  • Technical problem solving with conformance to established or proposed policies and procedures.
  • Ability to work nights, weekends, or holidays.

CAREERXCHANGE® is an equal opportunity employer, and we don’t discriminate or tolerate harassment based on:

  • Race
  • Color
  • Religion
  • Sex (Including pregnancy, sex stereotyping, gender identity, and gender non-conformity)
  • National origin
  • Disability
  • Age (40 years or older)
  • Genetic information
  • Sexual orientation
  • Parental status
  • Political affiliation
  • Marital status
  • Uniformed status
  • Prior equal employment opportunity (EEO) or whistleblower activity, or
  • Any other factor unrelated to merit

*We will present the most qualified candidates to our clients based on the skills required to perform the job.

Alexis Rodriguez


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