Hotel Concierge

Miami, FL

Posted: 05/17/2019 Employment Type: Direct Hire Industry: Hospitality Job Number: 72678 Pay Rate: $40-42K

Seeking a Hotel Concierge for an opportunity with a popular cruise line in the Miami area. This role will provide prompt, courteous and knowledgeable service to internal and external customers related to all inquiries and requests for non-standard Hotel, land and Transfer services including additional night extensions, upgrades, deviations and customized arrangements. 



  • Monitor email and phone daily to answer air and hotel request in a timely manner 
  • Provide courteous, professional and prompt responses to internal and external customers
  • Provide best possible customer service all while maintaining the integrity of the company and our vendors 
  • Accurately build and maintain assigned hotel, land and transfer items in reservations systems
  • Accurately communicate guest names and pertinent travel information to ground operators 
  • Develop an expert familiarity with all details of hotel, land and transfer programs and be able to answer questions from reservations and sales departments 
  • Pro-actively address all operational issues for hotel, land and transfer programs 
  • Actively participate in training of reservations and sales staff
  • Build and maintain assigned hotel, land and transfer items in reservations system 
  • Contact ground operators one week prior to each arrival to verify all details and respond to last minute questions or changes 
  • Prepare guest documents with particular attention paid to accurate contact information for hotels and ground operators as well as embarkation/disembarkation timings and procedures 


Interested? APPLY DIRECTLY NOW or give us a call at (Dade: 305-595-3800 / Broward: 954-437-0070)Questions about this role or others? Email 

*CAREERXCHANGE® is an equal opportunity employer. We will present the most qualified candidates to our clients based on the skills required to perform the job. For additional opportunities please visit


  • Bachelor's Degree or equivalent professional experience for cruise lines and/or tour operators /travel agencies 


Years of experience: 

  • 3-5 years of travel or cruise industry experience 


Essential qualifications:

  • Deep knowledge of travel or cruise industries 
  • Excellent English written and verbal communication skills 
  • Positive team player attitude 
  • Prompt and courteous attention to guest and client requests
  • Excellent knowledge of world geography and willingness to learn 
  • Personable and pleasant phone manner 
  • Knowledge of Airlines booking processes and systems (e.g. Amadeus) is preferred but not required 

Maria Martinez
Executive Recruiter

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