Guest Relations Specialist

Miami (Downtown), FL | Temp to Full Time

Post Date: 06/20/2018 Job ID: 32999 Industry: Customer Service Pay Rate: $19.23HR

Great opportunity for a Guest Relations Specialist in the Downtown Miami area. This position will interact with internal staff and external customers in order to successfully manage guest and travel agent complaint resolution. The overall effort of Guest Relations involves corresponding to Guest Relations matters. In addition to possessing excellent listening and diplomatic problem-solving skills for communicating with guests, co-workers and travel agents, and able to perform job duties accurately, with minimal supervision.

Key generic and specific responsibilities:
·    Responsible for written correspondence and oral communication to all guest-related issues and concerns
·    Maintain database (Customer Master) regarding nature of issues and concerns
·    Maintain database (Customer Master) of all cruise credits, shipboard credits and refunds
·    Responsible for keeping the Manager, Guest Relations apprised of serious guest-related issues
·    Direct interaction and communication with all levels of management and internal staff
·    Handle Venetian Society inquiries
·    Handle and manage Baggage Valet Service inquiries
·    Work with Manager Guest Relations to implement automated functions (i.e. expansion of manual processes into automated processes).
·    Other related duties as requested

·    Excellent written/verbal communication skills
·    2-6 years’ business management or consumer affairs experience
·    Strong team and individual skills
·    2 year College/University degree required
·    Proficiency in MSWord and MS Office
·    Strong diplomatic skills (ability to listen, empathize and respond to guest and travel partner complaints)
·    Positive approach and enthusiasm
·    Ability to rise above complaint negativity to retain guest goodwill and patronage
·    High degree of personal initiative, adaptability and a built-in, self-starting mechanism

Maria Martinez
Executive Recruiter


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