Air Travel Concierge

Miami (Downtown), FL | Direct Hire

Post Date: 01/31/2018 Job ID: 32619 Industry: Hospitality Pay Rate: $42-44K

Seeking an Air Travel Concierge for a popular cruise line in the Downtown, Miami area. This position will provide professional and courteous telephone servicing to guests and travel agents, supporting reservations, inside sales and consumer sales agents will complex travel arrangements. 

Responsibilities:

  • Service incoming phone calls in a professional and efficient manner
  • Consistently demonstrate a friendly and patient attitude through proper phone etiquette and positive voice inflection 
  • Provide courteous, professional and prompt responses to e-mail and phone requests for air deviations 
  • Communicate air itinerary changes resulting fro airline flight changers 
  • Confirm and issue airline tickets according to airline and cruise line policies and procedures 
  • Ensure accurate pricing for air, hotel and transfer items, charging additional fees where required 
  • Attach correct copies of air, hotel, land and transfer documents in appropriate documentation system 
  • Monitor air reports to identify new and changed bookings, taking action where appropriate in all systems 
  • Communicate pertinent travel information to ground operators, hotel and shipboard personnel as required 
  • Develop expert familiarity with details of hotel, land and transfer programs to provide correct information to reservations and sales departments 
  • Take appropriate intermediate steps when notifies of problems to resolve issuers for guests experiencing travel emergencies 
  • Adhere to data organization standards for guest requests to endure efficient access by all members of department 
  • Other duties as instructed by management 

Education:

  • Bachelor's Degree or equivalent professional experience for cruise lines and/or tour operators/travel agencies 

 

Years of experience:

  • Minimum 5 years of travel/airlines industry experience 

 

Essential qualifications and skills:

  • Deep knowledge of travel and/or cruise industries 
  • Excellent English written and verbal communication skills 
  • International air reservations and ticketing skills 
  • Global geography knowledge 
  • High performer in production/high pressure environment 
  • Organization skills to manage workload efficiently 
  • Superior Amadeus skills 

Maria Martinez
Executive Recruiter


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