UC Coordinator

Doral, FL | Temp to Full Time

Post Date: 06/14/2017 Job ID: 800002 Industry: Information Technology (IT) Pay Rate: $13HR

Great opportunity for an SMC Unified Communications Coordinator As a SMC UC you will provide continual support to internal and external customers with the highest level of quality and commitment, handling their requests end-to-end with professionalism, honesty and integrity.

Responsibilities:

·    To Review and test WebEx services after upgrades to the production environment. This is done alongside with the Change Management process.
·    To be available for any upcoming and scheduled changes or WebEx Events.
·    Provides technical support and interacts directly with the customer when needed/ requested for WebEx events
·    To Support Global Service Management process from the technical prospective.
·    To Provide Service Improvement recommendations.
·    Perform International Toll-free testing (ITFS) and report to provider if failing
·    Keep track of ITFS numbers newly provisioned
·    To respond to technical calls with SMC, UCC and CUSTOMER from incident being opened at SMC.
·    To provide guidance, input and recommendations based on his/her knowledge of the CUSTOMER managed solution.
·    Will generate the necessary input and recommendations to the UCC technical team responsible for implementing the changes.

·    Previous Customer Service experience in a Call Center environment.
·    Proficient with MS-Office tools, primarily PowerPoint, Word, and Excel.
·    Ability to effectively communicate across all organizational levels including co-workers, managers, providers and customers.
·    Ability to multi-task, work well independently, and in a team environment.
·    Ability and flexibility to work on night, weekends, or holidays.
·    Experience managing critical incidents and escalations.
·    Must be fluent verbally & written in English and Spanish.
·    Self-starter with strong technical skills and ability to learn new technologies quickly.

Juan Carlos Centeno


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