Customer Service Representative

Fort Lauderdale, FL | Temporary/ Hourly

Post Date: 11/16/2017 Job ID: 32405 Industry: Customer Service Pay Rate: $21.63/HR

CAREERXCHANGE® is seeking a Customer Service Representative with postal service/printing background for an excellent opportunity in the Ft. Lauderdale, FL. area. If you are a dedicated, reliable, and personable individual who takes pride in the relationships they build - this job is for you. 

 

Some responsibilities of this position are:

  • Provide Estimates for Digital/Direct Mail orders
  • Process and input customer orders and check inventory for availability
  • Ensure that all estimates are signed and all payments are received prior to releasing orders
  • Ensure customer permits have available funds to complete orders
  • Follow up with departments on order status
  • Update job status on Direct Mail Report
  • Update customer on Order Status (follow up)
  • Coordinate deliveries and/or pickups
  • Place special orders with various vendors (envelopes, paper, labels, mailing lists, etc…)
  • Take customer orders by phone, fax or email/Answer customer questions (billing & services)
  • Make 10 proactive calls per day
  • Up sell all services including: list services, printing, mail piece design, materials, mail processing, and data processing
  • Document customer feedback as a workflow in SalesPad/Report customer issues to Management
  • Attend daily production meetings/weekly customer service meetings

SKILLS & QUALIFICATIONS:

  • Navigate in Windows environment, proficiency in software applications (Word, Excel, Acess, Outlook, etc…)
  • Deadline oriented
  • Organize work to maximize use of time.
  • Prioritize work to complete tasks within assigned deadlines.
  • Communicate effectively and grammatically correctly in writing and speaking.

 

Yessenia Gonzalez
Talent Acquisition Manager


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