Customer Care Specialist
Doral, FL | Direct Hire
Company founded in 1987 continues to redefine and globalize the international production of starter material in horticulture industry. A leader in the growing and distribution of young plants to the worldwide floriculture industry. As the industry evolves, their plant nursery services will continue to offer value by supplying young plants to the annual, perennial and landscape nursery industry.
Customer Care Specialist - Job Description & Duties
1. Maintains accurate records of account dealings: orders, credits, adjustments and all related maintenance through CRM system.
2. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
3. Verifies availabilities as necessary and communicates accurate information to sales staff.
4. Other duties as assigned.
Salary And Benefits:
Salary commensurate with experience.
Benefits include group health and 401k Plan.
3-5 years of customer service experience.
College Degree, preferably with a Horticulture background, a real plus.